[bubbleboys]

Complain directly to Ballistic. Light a fire under the distributor's ass.

I know that if Ballistic is any sort of respectable company, they'd want to know how one of their distributors was treating their customers.
The company I work for is always keeping their ears open for any word that a distributor is not being straight with the customer because it reflects back on us the manufacturer in a negative fashion.

They may even send you one for free or on the cheap to "apologize" for the distributor and thank you for bringing it to their attention.

 

[bubbleboys]

Oh, I thought you were getting the runaround from the distributor.
I thought you meant the distributor was giving you the runaround.

Well in that case, go with what redsands said and go with fullspectrum.

 

[bubbleboys]

^now that's what I call a customer service response.

Always nice to see a company that understands how much a single forum response can help or hurt a company's image.