I had ordered a set of Sato sliders from his business less than a month ago for my new '03 ZX6R. I told him about someone dropping it after trying to steal it. I told him I needed to order just the left hand black part of the slider. At first he told me he would ship it out today, and I can just send a check back for 20 bucks. I was ALREADY impressed. When he was getting more info, he told me nevermind, and he would ship me out a replacement left hand slider for free, NO CHARGE! The guy had a real sense of humor, and asked if I could just let others know about the excellent customer service. So here I am I will be ordering all kinds of parts from them for my new silver baby.