Originally posted by pod
It was a small item that we didn't give much priority to. One of the things that I've learned, and I'm learning is that every customer- big or small item- deserves equal treatment.
But mostly, and this is what's important here- we are learning constantly and we absolutely welcome the idea of feedback...
To address the first part of this quote I just wanted to say that it is common sense in the business world that a customer, whether big or small, poor or rich, is still the customer. We all know the saying, "The customer is always right", and that mostly holds true in any case because you're in business to make money. As you know it, money comes from the customer whether it's a dollar or a hundred dollars. You never know if that one customer has the determination or the resources to destroy your reputation, so it'd better be common sense to you to treat every customer fairly from the get-go.
Now as for the latter part of that quote you say the most important part is the learning process. I believe that's 100% true, but what I also believe is that you should not be learning at the customer's expense. Pretty soon, you'll have no more customers to learn from and you're back to square one with a tarnished reputation.
You said you'd gladly accept feedback and that is my contribution. I honestly hope you do well and that you take none of this as a personal attack. Like I've said, I have never done business with you but I'm going to be blunt (just as you are) - your reputation precedes yourself. You said yourself we'll all see each other in the open road and that just says one thing to me - we're all passionate about motorcycles. So, continue improving and continue heading toward the right direction. Just make a few changes here and there, swallow your pride, and hopefully when I'm in need you can make a customer out of me.