I didn't realize they are only a two person operation. I guess that might explain their inability to reply to email inquiries in a timely manner.There's been a few negative posts about them at riderforums over the past couple weeks. To me it seems that since they're only a 2 person operation with things to do like updating the website, doing quality control, answering phones etc. something service is going to suffer. As far as I know they both work at ducati omaha and do ninja650shop on the side and want to keep it to only 2 people.
That's the problem, they need at least one (more) person to focus their attention to taking care of ninja650shop and it's customers.
I thought that I read on riderforums that though it is run out of Ducati Omaha, only Jen and Bret do 650shop.I thought Ninja650Shop was run out of Ducati Omaha and had more than 2 people?
They do seem to lack a bit in the communication department as far as I can tell but they've always been eager to correct any problem I had. I have definitely heard some pretty bad stories though.
RiderForums.com is probably a better place to get hold of them. I believe they are the Ninja 650 Forum sponsor on that site.
I believe you're right. I called and talked with Brett today about my order and he mentioned he was short handed because Jen is on vacation and he was the only one there to process orders etc.I thought that I read on riderforums that though it is run out of Ducati Omaha, only Jen and Bret do 650shop.
You jinxed yourself when you ordered the Targa mirrors...Never really had a problem with them. The only gripe I had is that my cowl took 6 weeks to arrive but they had told me that they didn't have my color in stock and they'd have to order it from France so I expected the wait, besides that, they've been good to me...in fact I just ordered targa mirrors from them...hope I didn't jinx myself.
You tried them? the stock mirrors stick out a bit 2 much for me, wanted to try some shorter ones to see how i like them...i hate having to adjust my mirrors before each ride as when i park my bike in the garage i have to fold the mirrors in so it doesn't scratch the cars.You jinxed yourself when you ordered the Targa mirrors...
Well for me, they were TOO short and no matter how I adjusted them, I could not get a good view behind me. Although they did look better, I ended up putting the stock ones back on and selling them locally because they were pretty much useless. I had thought about getting the 250r mirrors to put on, but I ended up selling the bike. They may be better for you though, that was just my experience.You tried them? the stock mirrors stick out a bit 2 much for me, wanted to try some shorter ones to see how i like them...i hate having to adjust my mirrors before each ride as when i park my bike in the garage i have to fold the mirrors in so it doesn't scratch the cars.
My bars were powdercoated really thick and no matter what I did, I couldnt get the right bar to go into the clamp. I called them up and they sent me another right bar and were really nice about it. But I was impatient and ended up just sanding some of the powdercoat off and fit it in that way. They also sent me the wrong color seat cowl, but then sent me the right color and gave me a small refund from my original purchase. I sympathize with them a bit because they are a small operation and every issue that I have had, they have fixed and then some. I'm willing to pay a little more for good customer service. Plus they are one of the few websites that is geared toward the 650r. Just my opinion.My sportbars have a horrible finish! Looks like they were dipped in a can of paint and set out to dry. I thought they were nice on the phone though.