I placed two smaller orders with BB. The first order, I needed to cancel. Even though the order policy says you can't, I was able to cancel it by using the chat w/ CS feature. They gave me no probs, cancelled the order straight away. I probably waited 5 minutes for chat to start.
I placed another smaller order a few weeks later, it was shipped promptly and arrived in 3-4 days (don't remember this was a couple months ago now).
Unfortunately everyone as bad experiences once in a while. I would order from them again, although they should change their order cancelling policy/statement.
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